What To Do When a Customer Redesigns Your Work?

by Terrie Davis.
(Washington DC, USA)

I made a necklace which I sold at a church bazaar to a friend of a friend. I was contacted a few weeks later to say that the necklace was given to someone as a gift from her husband. She informed me that the necklace fell and the pendant had broken.

I offered to replace or repair the pendant and asked her to send it back to me. When I received the necklace I realize it had been altered. It was part of a necklace and earring set, but he only purchased the necklace from this set, along with a few other items.

I think he brought the necklace and matched it with a different pair of earrings he purchased and took the dangles off the front of the pendant that matched the earrings because she mentioned loving how well the earrings matched the pendant.

The necklace now looks cheap to me because there’s a big oversize jump ring connecting the pendant to the wire work.

I can’t say that the pendant did not break during the process of altering it, because it is completely snapped in half.

Should I inquire about the dangles that were on the front of the necklace so that I can replace them or just try to repair the pendant and keep my mouth shut?

Terrie Davis