Comments on: Customer Service: Going the Extra Mile

By: Rena Klingenberg

Rena Klingenberg — Sun, 13 Sep 2015 23:44:47 +0000

In reply to Jane. Hi Jane! Yes, we have over a dozen posts on various ways to clean jewelry and prevent tarnish; you can find them here: Cleaning Jewelry. I'll be interested to hear which method you choose and how it works for you! :)

By: Jane

Jane — Sun, 13 Sep 2015 23:29:43 +0000

Great ideas here. I was wondering if you or anyone could share what household cleaners remove tarnish. Thanks for any help.

By: Rena Klingenberg

Rena Klingenberg — Sun, 29 Jun 2014 12:50:46 +0000

Hi Tana, thank you for asking! Here's the tutorial for my bracelet fastening tool.

By: Tana Flagg

Tana Flagg — Sun, 29 Jun 2014 12:22:34 +0000

Can you tell me more about the tool for putting on bracelets. Many of my customers have expressed that it is difficult to put on bracelets and often have to ask some else for assistance.

By: Cheryl Crook

Cheryl Crook — Tue, 09 Apr 2013 17:07:26 +0000

I have all of my items in cotton padded gift boxes. A word of warning about them. I find that sterling silver reacts to the cotton and will tarnish very quickly. So, in addition to the gift boxes, I put my metal pieces in anti-tarnish zip lock bags and I also include an anti-tarnish tab in the bag. I also give my customers a polishing cloth. For my repeat customers, or for a new one spending over $50, I give them a tool I made for putting on bracelets. I got that tip from your site and I also make the gift box for this tool with scrap booking paper. My customers love them.

By: Patricia C Vener

Patricia C Vener — Tue, 19 Feb 2013 00:41:24 +0000

All of my finished jewelry art gets wrapped in tissue and then placed in either silver satin gift bags, organza bags, or velvet lined velvet gift pouches. For larger works I include a certificate of authenticity that also includes care instructions.

By: Kathy

Kathy — Mon, 17 Dec 2012 14:16:11 +0000

I sell crystals and pearls. I always give out little plastic bags for the crystals and velvet bags for the pearls. Also care info cards on “how to care” for their new jewellery. It takes time and some $$$ but my hope is that it makes the customer feel that their purchase is special.

By: Helen Riter

Helen Riter — Sun, 02 Dec 2012 00:10:18 +0000

It’s a great idea to give your customers a little bonus. All of my silver jewelry purchases get a small polishing cloth and earring guards in a plastic bag with my label on it. At holiday time, I wrap the lids of my *boxes in holiday paper and put there purchases in them. ** I save jewelry boxes from my other purchases all year long and the lids are what I wrap. Saves me money and is worth the extra effort.