Comments on: 9 Important Things to Say to Your Jewelry Customers (Video) https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/ free jewelry tutorials, plus a friendly community sharing creative ideas for making and selling jewelry. Mon, 11 Nov 2019 19:11:53 +0000 hourly 1 https://wordpress.org/?v=5.7.15 By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-613066 Mon, 11 Nov 2019 19:11:53 +0000 http://jewelrymakingjournal.com/?p=30072#comment-613066 In reply to Merrill.

Merrill, my pleasure! Wishing you all the best in all your jewelry sales.

]]> By: Merrill https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-613064 Mon, 11 Nov 2019 19:01:28 +0000 http://jewelrymakingjournal.com/?p=30072#comment-613064 Rena, thank you so much for sharing your expertise and helping me to go out and sell!

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-612034 Tue, 30 Jul 2019 13:32:38 +0000 http://jewelrymakingjournal.com/?p=30072#comment-612034 In reply to Dianne Jacques.

Thank you, Dianne *clinks coffee cups with you* 🙂

]]> By: Dianne Jacques https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-612033 Tue, 30 Jul 2019 13:30:31 +0000 http://jewelrymakingjournal.com/?p=30072#comment-612033 Rena, I always enjoy my coffee breaks with you!

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-597432 Fri, 06 Jul 2018 04:56:03 +0000 http://jewelrymakingjournal.com/?p=30072#comment-597432 In reply to Becky Buchanan.

Thank you for your comment, Becky – and I great tip about not writing things in cursive (or using cursive fonts) since a lot of folks aren’t familiar with it.

]]> By: Becky Buchanan https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-597419 Thu, 05 Jul 2018 23:54:52 +0000 http://jewelrymakingjournal.com/?p=30072#comment-597419 On the back of my earring cards (handwritten descriptions) I always write. Enjoy! Becky
Just a side note, my descriptions are not in cursive because unfortunately not everyone reads cursive.
I’ll try and not say no problem anymore. Especially when a customer wants a re-Design on the spot. Which I’ll do ” no problem”. Making something shorter, longer, switching out a chain or earring findings. I’m more than happy to do, my shows are seasonal and people are starting to find me every year, so re-doing something is good for business. I just come prepared. Thanks Rena and everyone else for all their input in this fun job. Enjoy! Becky

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-595217 Mon, 11 Jun 2018 05:06:12 +0000 http://jewelrymakingjournal.com/?p=30072#comment-595217 In reply to JBH.

Jean, thank you so much for your lovely message about my newsletter! You made my day. 🙂

And thanks for your fantastic tip about removing sunglasses so customers can see the jewelry artist’s eyes – brilliant advice, and a great way to build trust with customers.

]]> By: JBH https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-595208 Mon, 11 Jun 2018 03:10:01 +0000 http://jewelrymakingjournal.com/?p=30072#comment-595208 Hi Rena, love your tips and videos. With all the emails, advertisement we all get, your newsletter is one I read from beginning to end. It is very valuable and I have learned so much from you and the other creative artists that share their comments and experiences.
I live in the Caribbean so all of my shows are outdoors in the sun. It was a friend/customer that suggested I take off my sunglasses when customers approached my station. I had not thought about it but it made a big difference. People want to see the sincerity in your eyes and smile. I was glad she told me.

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-582290 Wed, 14 Feb 2018 00:28:20 +0000 http://jewelrymakingjournal.com/?p=30072#comment-582290 In reply to Roxanne.

Roxanne, thank you for your lovely message. You made my day! 🙂

]]> By: Roxanne https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-582232 Tue, 13 Feb 2018 16:54:01 +0000 http://jewelrymakingjournal.com/?p=30072#comment-582232 Thank you Rena, for all you do <3

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-577446 Thu, 11 Jan 2018 18:01:31 +0000 http://jewelrymakingjournal.com/?p=30072#comment-577446 In reply to Marnie Ehlers.

Wow, Marnie, what a difference that one element made! And it totally makes sense that eye contact changed everything. Thanks so much for sharing this important tip.

]]> By: Marnie Ehlers https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-577441 Thu, 11 Jan 2018 16:42:59 +0000 http://jewelrymakingjournal.com/?p=30072#comment-577441 Thank you Rena for all the great tips! Here is an example of how eye contact makes a huge difference. I was at an outdoor show that I had always done well at in the past, but for some reason people were acting strange. I commented to my husband about the odd behavior and people not even looking at me. He pointed out that my new glasses get dark when it’s sunny and people couldn’t see me eyes. When I took the glasses off when talking to customers everything changed and the sales were back on track! 😀

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-561596 Mon, 16 Oct 2017 19:29:16 +0000 http://jewelrymakingjournal.com/?p=30072#comment-561596 In reply to Pat.

Thanks, Pat! And I like your addition of a smile in your voice and eye contact. 🙂

]]> By: Pat https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-561576 Mon, 16 Oct 2017 16:38:41 +0000 http://jewelrymakingjournal.com/?p=30072#comment-561576 Love your suggestions! The younger crowd seems to like no problem. It offends me like maybe I was a small problem?? You are welcome works. Keep it simple and warm. Say it with a smile in your voice and with eye contact if possible.

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-540446 Mon, 26 Jun 2017 03:03:06 +0000 http://jewelrymakingjournal.com/?p=30072#comment-540446 In reply to Liz Sanchez.

Welcome, Liz, it’s lovely to have you here. Thank you so much for letting me know how helpful you found this video! (And I started out as a “no problem” person too. 🙂 )

]]> By: Liz Sanchez https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-540423 Mon, 26 Jun 2017 01:08:53 +0000 http://jewelrymakingjournal.com/?p=30072#comment-540423 Thank you Rena, for all your suggestions on your video, I am new to your site as of yesterday, I sell jewelry and other items online and many times I feel stuck on how to best describe what I am selling, sometimes that is my biggest concern after I have photographed the items. The how to better attract the customers to what I am selling. There are many things that I have learned throughout the years, such as using key words, photography, titles… still working on, and I am getting a little bit better on descriptions, especially on keeping them short and to the point, but there is always a lot of room for improvement. Learning never ceases, and I am glad of that. I know I will be incorporating some or all of these nine suggestions somewhere in my next description… and thank you, I WAS one of those “no problem” people, no more!
Thanks again, Liz

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-490934 Sun, 13 Nov 2016 16:05:51 +0000 http://jewelrymakingjournal.com/?p=30072#comment-490934 In reply to Frida Nathoo.

Frida, you’re very welcome! Best of luck at your upcoming Christmas Bazaar! 🙂

]]> By: Frida Nathoo https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-490927 Sun, 13 Nov 2016 15:10:30 +0000 http://jewelrymakingjournal.com/?p=30072#comment-490927 Rena,

Thank you for all your videos and tips on how to treat and work with customers. Sometimes saying the right thing at an
awkward moment saves the situation! I am participating in an upcoming Xmas bazaar and am glad I will be prepared!

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-357575 Sun, 10 May 2015 17:08:00 +0000 http://jewelrymakingjournal.com/?p=30072#comment-357575 In reply to Carina Veling.

Carina, it’s nice to hear from you! I’ve never been naturally talkative, so I find it’s so helpful to know ahead of time some good responses to customers. Thank you for letting me know you’re finding my videos helpful! 🙂

]]> By: Carina Veling https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-357567 Sun, 10 May 2015 16:29:04 +0000 http://jewelrymakingjournal.com/?p=30072#comment-357567 I get your newsletters for I don’t now how many years now and just recently I stumbled on these little videos, took me some time to build the courage to actualy respond here.
Being said #8 great tip, I never know how to respond back, not that I do many shows, but even in writing I have trouble with it. Now I only have to remember to just say “my pleasure” 🙂

]]> By: Rhonda https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-355666 Wed, 06 May 2015 00:14:24 +0000 http://jewelrymakingjournal.com/?p=30072#comment-355666 Linette Arnold:
“I’m so happy that you came into my shop today! I’d love to show you around, is there anything in particular you are looking?”

]]> By: Linette Arnold https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-346097 Tue, 31 Mar 2015 23:27:03 +0000 http://jewelrymakingjournal.com/?p=30072#comment-346097 Great tips! Liked:
“Wear it in good health and happiness”
“Which other pieces were you looking at?”
“My pleasure”
I’d like some advice on the front end of a sale. ‘Good morning’ and ‘how are you today?’ are so blah. What can I say that is more warm and welcoming?

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-262478 Mon, 17 Nov 2014 02:47:28 +0000 http://jewelrymakingjournal.com/?p=30072#comment-262478 In reply to Cat Slavin.

Thank you for letting me know, Cat! That’s so lovely to hear. I’m glad you made personal connections with your customers – it’s one of the most important things you can do.

]]> By: Cat Slavin https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-262440 Mon, 17 Nov 2014 02:19:31 +0000 http://jewelrymakingjournal.com/?p=30072#comment-262440 These wonderful suggestions were such a blessing! And I’m so thankful to have ready them BEFORE I did my first show 2 weeks ago! I was happy to have such positive thoughts and comments at the ready for my customers. It really helped in making a personal connection with each one.

Thank you!!!

]]> By: Jeanne Lyons https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-179322 Tue, 09 Sep 2014 12:15:04 +0000 http://jewelrymakingjournal.com/?p=30072#comment-179322 My most common reply to “Thank you” after a purchase is, “Enjoy wearing your new necklace, or whatever was just purchased… I also hand them my business card and point out that the back has a list of my future shows in the area.
When I feel it fits in I add, “Please let me help you with any future jewelry needs.”

]]> By: Lisa Hodges https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-146390 Sat, 02 Aug 2014 15:58:27 +0000 http://jewelrymakingjournal.com/?p=30072#comment-146390 Thank you everyone! I have foot in mouth disease. I always say “no problem” and I never realized it came off that way. Changing now!

]]> By: Connie https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-48788 Sun, 02 Feb 2014 03:18:27 +0000 http://jewelrymakingjournal.com/?p=30072#comment-48788 I second and third the suggestion to never say “no problem”, whatever it is that people thank you for. Every time I hear that it says to me the person means – well, I wasn’t excited or happy about it but I did it anyway.
In addition to saying ” my pleasure”, I most often say “you are MOST welcome”.
Rena, I only recently discovered your journal and tutorials, and love it. Thanks for doing it for us all.

]]> By: Judith https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-44578 Tue, 31 Dec 2013 19:58:09 +0000 http://jewelrymakingjournal.com/?p=30072#comment-44578 Great tips, Rena! I’m glad you mentioned what to say when someone thanks you (#8). I would like to add PLEASE don’t say “no problem”! Every time someone says that to me I want to say, “were you expecting a problem?” It makes your customer feel good when they hear “my pleasure” instead!

]]> By: Safarisister https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-37973 Tue, 10 Dec 2013 03:04:20 +0000 http://jewelrymakingjournal.com/?p=30072#comment-37973 Rena, I’ve been following you a couple years now and I just LOVE your “coffee” videos. In a crazy mixed up world after watching one of your videos I feel relaxed, informed and just plain happy.

Your biggest fan South of the Border,
Jacky [Safarisister]

]]> By: Sue https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-30721 Sun, 27 Oct 2013 04:08:49 +0000 http://jewelrymakingjournal.com/?p=30072#comment-30721 When closing a sale, I like to say, “What else are you thinking about buying?”
it is a smart way to slow down the transaction and help the person get more shopping done.

]]> By: Angela Robison https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-30533 Fri, 25 Oct 2013 02:08:22 +0000 http://jewelrymakingjournal.com/?p=30072#comment-30533 Great advice, Rena! I just recently changed the way I write my thank you notes that I send out to every customer who buys something from my Etsy shop. I used to say “If you have any problems or concerns, please let me know.” And now I say, “If you have any questions or concerns, please let me know.” And I always thank them for their order and let them know I appreciate their business. I also always say that I hope they enjoy wearing their new handmade beaded lanyard, or whatever they purchased from me. 🙂

]]> By: Lisa https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-30265 Tue, 22 Oct 2013 23:28:23 +0000 http://jewelrymakingjournal.com/?p=30072#comment-30265 I have been doing art shows for years and wanted something special to say to a customer after their purchase is complete so I always say “Thank you and please wear that in happiness and good health!” people really respond and warm to it…I love it !

]]> By: Rena Klingenberg https://jewelrymakingjournal.com/9-important-things-to-say-to-your-jewelry-customers-video/#comment-30267 Tue, 22 Oct 2013 22:35:12 +0000 http://jewelrymakingjournal.com/?p=30072#comment-30267 In reply to Lisa.

I love that, Lisa! It’s a very lovely way to wish them well as they leave with their new purchase! 🙂

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